Last update: May, 2024.
SHOPPING
Please carefully read our Terms and Conditions, our Delivery and Returns section, and our Privacy and Cookies Policy before accessing or using our Services. If you do not agree with our Privacy Policy, shipping times, returns management, or our Terms and Conditions, please do not access or use our Services. If you are located in the UK or in other world side area, by using our Services, you agree to the Terms and Conditions, accept our practices and privacy as described in this Policy and the above-mentioned links, and also agree to our shipping times and returns management and refunds.
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Choose the VUBETTI® category (Bracelets, Rings, Earrings or Necklaces) and the item you want to buy.
View all the items you want. Use the tabs to refine your search by color, size and price.
Click on the picture of the item to see its features, including materials and care instructions, reference number, price and available colors. Select the item you want and add it to your basket. You can then choose to continue shopping or proceed to checkout.
At checkout, choose delivery and select your preferred payment method from options: Card, PayPal, Pay Later, Apple Pay, Google Pay or pay in 3 times with Klarna.
Click on "checkout" to complete your purchase and receive an email confirmation.
You can monitor the status of your order in "My Account" section, and we will also notify you via email whenever there is a change in the status of your order.
Our website offers a wide range of current and cutting-edge fashion, reflecting the latest trends.
We make every possible effort to display the items' features as accurately as possible to match reality.
If an item is currently out of stock, we make every effort to restock it as quickly as possible, but don't forget that at VUBETTI we work with few units of each product and we quickly renew new ideas, always looking for trends and originality. However, if restocking the item is not possible, we will remove it from the website.
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The prices displayed in the shopping basket include the cost of the item. Once you proceed to checkout, you will be able to see any applicable sales taxes, local taxes, and shipping costs.
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We add new items to our website every season.
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VUBETTI.com only sells items in perfect condition. However, if you ever receive an item that is not in perfect condition, please contact our customer service department for assistance.
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If you happen to receive an item that you did not order, please get in touch with our customer service department, and we will resolve the issue promptly.
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At VUBETTI.com, there might be occasional typographical errors, inaccuracies, or omissions in product descriptions, prices, or availability. We apologize in advance for any such errors and reserve the right to correct them without prior notice, even after an order is placed.
Last update: May, 2024.
RETURNS
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At Vubetti, we strive to ensure total customer satisfaction with every purchase made at our online jewelry store. If for any reason you are not completely satisfied with your purchase, we offer a 15-day return policy for you to return products that do not meet your expectations. Below, we outline the terms and conditions of our return policy.
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Return Conditions:
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Return Period: You have a 15-day period from the delivery date to request the return of your purchase.
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Eligible Products: The return applies to all products purchased at Vubetti, provided they are in their original, unused condition, undamaged, and with all original tags and packaging intact.
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Return Procedure: To initiate the return process, please contact us through our customer service within the 15-day return period. We will provide you with detailed instructions on how to return the product and assist you throughout the process.
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Return Costs: The return shipping costs will be borne by the customer, unless the return is the result of an error on the part of Vubetti, such as an incorrect or defective product.
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Refund Process:
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Once we receive the returned product and verify that it meets our return conditions, we will process the corresponding refund.
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The refund will be made through the same payment method used in the original purchase, unless otherwise agreed with the customer.
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Please note that refunds may take several business days to appear in your account, depending on the payment processor and banking policies.
At Vubetti, we are committed to providing a worry-free shopping experience and ensuring customer satisfaction at all times. If you have any questions or concerns about our return policy, please do not hesitate to contact our customer service team, we will be happy to assist you.
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Thank you for choosing Vubetti for your online jewelry needs!
Last update: May, 2024.
PAYMENTS
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We accept the following payment options: Visa, Mastercard, American Express, Discover, DinnersClub, JCB, IN, PayPal, Pay Later, Apple Pay, Google Pay and pay in 3 times with Klarna. Please note that we do not accept cash, checks, or phone orders.
Once your bank authorizes the payment, you will receive a confirmation email for the order. However, the amount will not be deducted from your account until the items leave our warehouse for the destination you specified. This means that if, for any reason, we are unable to send any of the items you ordered, there will be no charge for that specific item.
There are several reasons why your credit card might be rejected:
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The card could be expired. Please check the expiration date to ensure it is valid.
You may have reached your card's limit. Contact your bank to confirm that your card has not exceeded its purchasing limit.
Make sure you have correctly entered all the card details.
If you are unable to complete the purchase after verifying the above, please contact your bank for assistance in resolving the issue.
Paying with a bank card at VUBETTI.com is secure. We use the encryption protocol known as Secure Socket Layer (SSL) to transmit your card information in encrypted form, ensuring the protection of your data. You can verify the secure connection by checking for the padlock icon in the address bar of your browser during the checkout process.
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For credit card transactions, the security code number (CVV2) on the back of the card is required. This information is only visible if you have physical access to the card and will not be saved on our website.
Please note that in the event of any payment issues, VUBETTI.com reserves the right to contact you to request additional information for resolution.
Last update: May, 2024.
DELIVERY
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Our orders usually arrive earlier than expected.
These shipments usually take approximately 3 to 5 business days to arrive in the United Kingdom area without shipping costs, free for the customer, and 7 to 12 days to other countries at a cost of £4.99. If the purchase exceeds £60, international shipping will be free for the customer. In the smallest of cases, shipments may take up to a maximum of 90 days and we will not be responsible for delays less than those 90 days.
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Preparation for shipping your order (communication with supplier, quality control, packaging, documentation, etc.) usually takes between 1 and 5 business days to complete. This period is NOT included in the total shipping time. Shipping time may be longer than expected due to reasons such as invalid address or other unforeseen circumstances. We will not be responsible for orders delayed for such reasons.
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You will receive an email when your order has been placed in store and you will receive another email if we have a tracking number for your order. The email usually includes a tracking number, although sometimes it may not be available depending on the courier company used. You can check the status of your order from "My Account". Click on "My Orders" to view the order status and obtain the tracking number or contact our customer service department through our email address hola@increiblo.com or through our chat on the home page.
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After the maximum 90-day waiting period, you have 10 days to report a lost order if you have not received it. After this period no claims will be accepted.
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In most cases, we will have a tracking locator code once the package is in transit (it may take a few days for the package to appear in our systems after being with the courier company). Please note that we are not a postal service or courier company, and if you are not at the address given at the time of delivery, you will need to go to the post office or courier office or contact them to arrange pickup. Please ask us if you need the location code to proceed with the collection.